Frequently Asked Questions


1. What forms of payment do you accept?
We accept American Express, MasterCard, Visa, and PayPal through our website FrenchMarketSpice.com.

2. Is this site secure?
FrenchMarketSpice.com uses Yahoo! to process and accept orders and payment. Yahoo! uses Secure Socket Layers (SSL) with 128 bit encryption to protect your data. SSL offers the highest level of encryption supported by commercial web browsers and follows the standards established by credit card leaders Visa and MasterCard. Additionally, Yahoo!’s credit card processing is compliant with Visa’s Cardholder Information Security Program (CISP).

3. How can I contact you?
You may reach us via email at the addresses below. We respond to emails within 48 hours. 4. How do I check the status of my order?
Your order confirmation email should include the tracking number and shipment method of your order. Otherwise, please contact us at support@frenchmarketspice.com and we will gladly check the status of your order. We respond to emails within 48 hours.

5. How do I change or cancel my order once it's been placed?
Please contact us at support@frenchmarketspice.com and we will be happy to cancel or modify your order if it has not yet shipped. We respond to emails within 48 hours.

6. What if I don't like the spices I ordered?
We want you to be absolutely delighted with every order you receive from us. To that end, we unconditionally guarantee all of our products. If you don't like any item for any reason, simply return it to us within 30 days for a full refund or credit (shipping is not refundable). Simply return the item to us along with the original receipt. If you do not have the receipt, please write your name, address, phone number and reason for return on a piece of paper and include with the items being returned. Please send returns to: 7. Do you accept international orders?
Currently, we only ship within the United States.

 

© 2009 French Market Spice, LLC